Privacy policy
Last updated: 13 November 2026
WonderWell is a service run by Lalit Enterprises, Mumbai, India ("we"). It helps wellness, fitness, nutrition and yoga coaches ("coaches") understand and follow up with people who take their assessment ("clients"). This policy explains what we collect, why, who sees it and what you can ask us to do.
What we collect
From coaches: name or business name, email address, a password (stored only in scrambled form), your page address, your coaching type, and the products and links you add.
From clients: your name, email address, WhatsApp number, your answers to the coach's assessment, your weekly check-in answers if your coach sends them, the time you gave consent, and your internet address and browser type at the moment you consented (so the consent can be proven). If you open an offer link your coach sent, we record that you opened it and when.
Why we collect it
- To let a client share their answers with the coach they chose, so the coach can contact them and suggest a program.
- To show the coach a score, which reflects how ready and committed someone is (for example, how soon they want to start). It is not a medical assessment.
- To show a coach how a client's weekly check-ins change over time.
- To run coach accounts: sign-in, confirming emails, resetting passwords, and checking every coach before their page goes live.
- To keep the service secure and prevent misuse.
We do not sell personal data, and we do not use client answers for advertising.
Consent
Client answers are saved only after the client ticks the consent box. A client can withdraw consent at any time by writing to us (see below) or to their coach. We will then delete their answers and scores, unless the law requires us to keep something.
Who can see it
- The coach you chose. Each coach sees only their own clients. Coaches use this data under their own responsibility and must follow the law and our Terms.
- Service providers that help us run WonderWell, only as needed: our hosting provider (DigitalOcean), our email provider (Resend) for account and alert emails, and Google reCAPTCHA if it is switched on to stop automated sign-ups. WhatsApp messages are sent by the coach from their own WhatsApp.
- Authorities, when the law requires it.
How long we keep it
We keep a client's data while their coach's account is active and nobody has asked us to delete it. When a client, or their coach, asks us to delete a client's data, we delete their answers, scores, check-ins and contact details within 30 days. When a coach closes their account, we delete their clients' data within 30 days. In both cases we keep only what the law requires. Copies in our backups are removed as the backups expire, within 14 days.
Security
Passwords are stored scrambled. Repeated wrong sign-in attempts are slowed down. Check-in and reset links work once and expire. Access to the server is restricted to us. No system is perfectly secure; if we learn of a breach that affects you, we will tell you and the authorities as the law requires.
Your rights
Under India's Digital Personal Data Protection Act, 2023 and other laws that apply to you, you can ask us to: tell you what data we hold about you, correct it, delete it, or stop using it. You can also raise a complaint. Write to support@lalitenterprises.com with the email address or phone number you used. We will reply within 30 days. If you are not satisfied, you can complain to the Data Protection Board of India.
Children
WonderWell is meant for adults (18 and over). Coaches must not use it to collect data from children without a parent's or guardian's verifiable consent.
Contact
Lalit Enterprises, Mumbai, India. Email: support@lalitenterprises.com.
We may update this policy. We will change the date at the top, and tell coaches by email about important changes.